Quality Circles were developed by Dr, Kaoru Ishikawa in Japan in the 1960’s. In quality circle, voluntary groups of employees are formed, who work on similar tasks or share an area of responsibility. They agree to meet on a regular basis to discuss & solve problems related to work. They operate on the principle that employee participation in decision-making and problem-solving improves the quality of work
It is necessary to formulate the rules and priorities for selection of topic and procedure of conducting discussion. A leader is selected who has understood the philosophy of brain storming and faith in collective wisdom. All members of a circle are given training. All members are treated with equal respect. any idea is welcome and is discussed on its merits only. Senior management should support and participate in quality circle.
The decisions are made by consenus. Problems in productivity, quality improvement, personal development, marketing strategy, time constraints and planning to meet the goals of production can be discussed. The discussion should not be politically oriented or for pressing worker demands, but should concentrate on healthy and proactive discussion with an aim to improve business efficiency.
Effective use of Quality Circle increases Productivity, improves Quality and most important boosts Employee Morale.
Quality Circle concept was replaced by Total Quality Management in 1980's.
It is necessary to formulate the rules and priorities for selection of topic and procedure of conducting discussion. A leader is selected who has understood the philosophy of brain storming and faith in collective wisdom. All members of a circle are given training. All members are treated with equal respect. any idea is welcome and is discussed on its merits only. Senior management should support and participate in quality circle.
The decisions are made by consenus. Problems in productivity, quality improvement, personal development, marketing strategy, time constraints and planning to meet the goals of production can be discussed. The discussion should not be politically oriented or for pressing worker demands, but should concentrate on healthy and proactive discussion with an aim to improve business efficiency.
Effective use of Quality Circle increases Productivity, improves Quality and most important boosts Employee Morale.
Quality Circle concept was replaced by Total Quality Management in 1980's.
No comments:
Post a Comment